Who do you want your customers to become?

Interesting thinking on innovation and customer focus in this post at Harvard Business Review –

Smart companies increasingly recognize that their own futures depend on how ingeniously they invest in the future capabilities of their customers.

and transforming your innovation mindset:

Shift the focus from extracting value from customers to making customers more valuable. Simply put, this new focus redefines the purpose of innovation — which is not just designing better products and services, but designing better and more valuable customers.

Read more here: https://hbr.org/2012/07/who-do-you-want-your-customers

 

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