I read this paragraph. Then I read it again. It’s so wonderful and perfect I’m co-opting it here until I can write one this good:
The books were late, but of all the people who bought books, I only got one really angry note. Unfortunately she put the note in my comments section on the blog, for everyone to see. Fortunately, it’s my blog and I can do whatever I want, so I deleted the comment. I sent her a nice response, though. I did not tell her that she is outside the US and because I am a mail-order rube, I gave all international orders free shipping. But at least now I can say I’ve got experience in the export business.
I’m about two years late bringing this post to your attention (even later than her books!). But I think it’s a gem. if you haven’t read the whole thing, go straight there now. Enjoy.